Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

This position is a hybrid role, working 1-2 days in office, 3 days at home. 

Occupational Summary

The Resource Navigator provides navigation services across the cancer continuum to patients with identified barriers. Navigation services may include identifying and addressing barriers, and connecting patients to valuable resources both in-house and the community. Resource Navigator services are focused on identified concrete barriers to care (transportation, lodging, system barriers etc.) and are provided as needed throughout the care continuum. Additionally, the patient navigator functions collaboratively within the multidisciplinary team in advocating for, educating, and supporting patients and survivors. The Resource Navigator assists in the collection of outcomes data, in building and maintaining community relationships, and in connecting patients/families to resources to deliver a seamless model of access and care benefiting patients, participating physicians, and family members.

Work Performed

Assess patient barriers based on disease, acuity, research data, family and community support.

Provides navigation services, guidance, and appropriate referrals face-to-face or via telephone along the care continuum.

Performs a range of non-clinical care management functions (outreach, health education, informal counseling, social support, resource linkages, interpretation/translation, transportation coordination, and advocacy).

Organize, gather, prioritize, and integrate resources from various sources to provide comprehensive services and optimize access to care for patients/families along the cancer continuum.

Act as a client advocate and support the develop of problem solving skills.

Demonstrate an understanding of the larger, more complex issues of public health and their relationship to care and patient outcomes.

Navigate all criteria-based (concrete barriers) referrals through the healthcare system. Utilize critical thinking skills to anticipate potential barriers, proactively address said barriers, and accompany the patient to appointments and/or diagnostic tests when warranted to increase patient advocacy and their navigation and communication with providers.

Utilize and identify available resources to assist patients with overcoming barriers to receiving appropriate access to care and clinical trials.

Interface with external organizations, as appropriate, to ensure cooperative efforts are enhanced and available resources are utilized.

Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.

Develop, maintain, and utilize an organizational system to record and update healthcare cultural relevance, health literacy, and linguistically appropriate resources for patients and their communities.

Maintain a navigation documentation per program standards.

Knowledge, Skills and Abilities

SKILLS

1. Excellent written, oral and conversational communication skills to effectively work with diverse groups.

2. Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills.

3. Excellent time management skills needed to prioritize among many competing priorities.

4. Able to complete documentation in a quick and efficient manner.

5. Attention to detail needed to operate accurately and effectively.

6. Mastery of Microsoft Office, especially Word and Excel, and experience documenting in health record.

QUALIFICATIONS REQUIRED AT THIS LEVEL

High School degree or equivalent as well as strong communications and organizational skills.

Experience

Active user of electronic medical records software strongly preferred.

An associate degree in a health-related field may substitute for experience.

PREFERENCES

Experience in patient navigation.

Metric tracking skills

Minimum 1-2 years of experience in health care preferred.

Level Characteristics

N/A

Minimum Qualifications

Education

High school education or equivalent.

Experience

Two years of administrative support experience of increasing variety and/or complexity.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.